URGENT: Wrongful Disconnection, Broken Repayment Agreement & Loss of Income

To Whom It May Concern,

I am writing to formally escalate a serious issue regarding my Xfinity mobile service.

I was told by your representative that my phone service had been reconnected and that I was placed on a repayment arrangement. I relied on that information. However, without my authorization and without proper notice, the repayment arrangement was canceled, and my service was disconnected again.

As a direct result of this wrongful disconnection and misinformation, I lost two full days of work because I depend on my phone for communication and employment purposes. This has caused significant financial hardship and stress.

I did not cancel any repayment arrangement. I was told my service was restored. The lack of accurate information and failure to honor the agreement has directly impacted my livelihood.

I am requesting the following immediately:

1. Restoration of my service without additional fees.

2. Reinstatement of the agreed repayment arrangement.

3. A formal review of the call records and account history.

4. Compensation consideration for the income I lost due to this service interruption.

This matter is urgent. I am requesting a response tonight confirming receipt of this complaint and outlining the steps being taken to correct this situation.

I expect prompt and professional resolution.

Sincerely,
[Edited: "Personal Information"]