URGENT

I've been working to resolved my cable box that isn't working since 9am - I've chatted with THREE agents and drove an hour to switch to a new cable box and it's still not working. I've been promised OVER AND OVER that my issue would be fixed and I'd receive a text within TWO Hours and nada.  No one will assist me and I'm just absolutely fed up with working on this all day and all of my Saturday plans ruined because I have GUESTS who needs this working.  This is unacceptable and the SECOND major issue I've had with our guys in the matter of a few months. SOMEONE NEEDS TO ASSIST NOW!