tim_e11's profile

Visitor

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2 Messages

Monday, November 4th, 2024 5:02 PM

Utility Cables Tangled in Tree

I noticed Cables tangled in tree.

Location;

[Edited: "Personal Information"]

East side of property on utilities easement 

Official Employee

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2.8K Messages

19 days ago

@tim_e11 Thank you for taking the time to reach out to us here on our Xfinity Forums. We appreciate your time in reaching out to let us know there are lines tangled in a tree. Please send us a DM to Xfinity Support with your full name and address so we can work together to get that taken care of. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

Visitor

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2 Messages

How about you, as an employee, forward my message to the appropriate destination. [Edit: Inflammatory]

(edited)

Official Employee

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1.5K Messages

We are more than happy to help tim_e11! We do have a process in place to have your concerns addressed, and need to collect your location information in a direct message. Posting personal, identifiable, and location information on our Xfinity Community Forums is against our Xfinity Forum Guidelines

 

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