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user_9xu9lo
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Wednesday, March 12th, 2025 5:55 PM

Utility pole removal

Can you confirm for me whether Xfinity has transferred its equipment to the new pole?  A new pole was erected but the old pole still has equipment on it and Eversource can't remove the old pole until all equipment has been transferred.

Thanks

Question

 • 

Updated 

7 days ago

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XfinityEricB

Official Employee

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2.1K Messages

1 month ago

 

user_9xu9lo Thanks for reaching out to us today about equipment on a pole that was replaced with a newer one. I can't confirm from here if what is on the old one that was ours was transferred or not, but I can put in a request to have a tech go out to do the work if not done at this time. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_f7v500

1 Message

7 days ago

Pole on my property has rotted of and is falling down. If wire snaps damage could result to neighbors property. 

Pole no longer needed. A pole was installed in closer prox to neighboring residence. 

Pole in front of;

<Edited: "Personal Information">

(edited)

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XfinityChristy

Official Employee

 • 

1.9K Messages

 

user_f7v500 Hello, and thank you for reaching out via our Xfinity Community Forums. That sounds like a serious and potentially dangerous situation! I completely understand your concern about the rotted pole on your property and the risk it poses to your neighbor's property if the wires were to snap. That's definitely something we need to address urgently.

 

Thank you for bringing this to our attention. To help get the right team out to assess and resolve this as quickly as possible, could you please send me a direct message with the following information?

  • Your Full Name
  • The Full Address where the pole is located

Once I have this information, I can get the ball rolling with the appropriate departments to get this pole inspected and taken care of safely. We definitely want to prevent any potential damage or safety hazards. Please send me a direct message, and I'll do everything I can to expedite this for you.

 

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