verification of seasonal hold

Additional information: I spoke with John from the Seasonal Hold team who entered the seasonal hold information, as well as resolving an incorrect phone service problem. Or so I thought. I never received an email with the changes. This morning I "chatted" with Dev in the regular customer service section but he apparently is unable to understand all the issues (as well as misrepresenting himself as a member of the Seasonal Hold team).

Howdy! I wanted to follow up in here with you on the seasonal plan setup. This actually had moved to where you can easily set up the service on your own. 

If you want to enroll in the Seasonal Convenience Plan, follow these steps:

1. Visit the Seasonal Convenience Plan homepage and click ENROLLMENT & MANAGE SEASONAL.
   
   
   
2. Sign in using your Xfinity username and password.
3. Select your seasonal hold duration by filling in the Enter Start Date and Enter End Date fields, then click CONTINUE.
   • We recommend setting your End Date 24 hours prior to returning home. This helps ensure you have a smooth return from the Seasonal Convenience Plan.
   • Unavailable dates will be grayed out.
   • Confirm your email and billing addresses and choose if you want to enroll in the basic Seasonal Internet Service or the upgraded Seasonal Internet Access plan, then click CONTINUE.
     • The Use a different email option lets you use an alternate email address for contact.
       
       
       
     • Verify your billing address. 
       
       
       
       • The Alternate Address option lets you send your bill to another address.
   • Accept the Terms & Conditions and click CONTINUE.
     
     
     
   • Review the confirmation page and click SUBMIT to finish your request.
     • All your eligible services will be placed on the Seasonal Convenience Plan.
     • The seasonal hold can only be canceled before the hold begins.
   • You'll see a confirmation screen immediately after enrollment completes.
     
     
     
   • A confirmation email will also be sent shortly after enrollment completes.
   • Once enrolled, you can manage your Seasonal Convenience Plan through the web form by visiting the Summary page.
     
     
     
     • The CANCEL SEASONAL CONVENIENCE button will be disabled once the seasonal hold begins.
     • The CHANGE SEASONAL CONVENIENCE button allows you to make changes to your plan.
       
       • Note: You won't be able to change your start date if you previously enrolled and the start date has passed.
     • After updating your desired dates, select the checkbox that reads "I certify that I understand and consent to the rates and charges" and then click SAVE CHANGES to proceed.
       

There was a problem with my account and I could not complete this request without Xfinity intervention

6 plus hours of "chat" ... I'm told that the seasonal hold is NOW set up but I may not receive an email......