Verifying identity and address

Chloeb, thank you for reaching out. I hope you are doing well, despite the recent issues with your services. I'll need to dive into the account to get more clarity on this location. I see you reached out via direct message already, and I will follow up there shortly. As a heads-up, please do not send unsolicited direct messages to our team, as this violates the community guidelines. We ask that you first wait for our reply on your post to ensure we get to you promptly. Thank you for understanding.