Visitor
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1 Message
Very angry
Keep getting this. (http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server.)
im logged on it shows me my address. I want to see my service and other options to maybe increase speed equipment phone but I can’t even see any categories. This is extremely annoying.
XfinityMatthew
Official Employee
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1K Messages
15 days ago
@PJinCT Sorry you are running into this error. We will want to take a closer look and the account and username you are logging in with. We can also assist you with any package related questions or changes. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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