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user_jhbn0v
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Originator

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4 Messages

Friday, March 20th, 2026 2:10 PM

Very disappointed

Just FYI, not being able to get my question resolved via your super un-helpful AI, after repeatedly requesting a representative to finally be told that at 7am, call volume is off-the-charts and wont be able to help, really makes me want to switch providers.

I received a promotional offer for a prepaid card, but the links don't work.

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Updated 

11 hours ago

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XfinityMarshante

Official Employee

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1K Messages

6 days ago

Hello @user_jhbn0v, thank you for taking the time to leave a post. Sorry you had such a frustrating experience trying to get help through the Xfinity assistant. I completely understand why that would make you consider switching providers. When accessing the link, what error message are you getting? 

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user_jhbn0v

Visitor

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4 Messages

A standard "this site can not be reached".  Possibly a scam, which is why I wanted to check with Xfinity.

The base url is xfinity.my.prepaidcenter.com

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5 days ago

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XfinityJeff

Official Employee

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768 Messages

Thank you for the information @user_jhbn0v. Was this an offer you received via email, and if so, what was the offer for?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_jhbn0v

Visitor

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4 Messages

12 hours ago

It was via email and the offer was for $180 on a gift card.

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XfinityVianney

Official Employee

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2.5K Messages

 

user_jhbn0v, If you visit this link xfinityincentivetracker.com, does it provide you with the status of your promotional gift card? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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user_jhbn0v

Visitor

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4 Messages

11 hours ago

That resolved it!  Was a military member promo.  Thanks for the assist.

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XfinityVianney

Official Employee

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2.5K Messages

 

user_jhbn0v, awesome, I'm glad we have some progress. Were you able to follow the path to redeem the offer without any issues? If so, any other questions for us today? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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