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user_afrgkk
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Visitor

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3 Messages

Sunday, February 1st, 2026 1:41 PM

Veteran rewards

the link to update my veteran status doesn’t work. I used to be in the diamond tier, but it went back to gold when I moved. Now I can’t reverify my status. 

https://www.xfinity.com/military

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Updated 

2 hours ago

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XfinityKei

Official Employee

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2.2K Messages

13 hours ago

@user_afrgkk I can help. Congrats on your move to your new home. My apologies for the inconvenience this has caused you. When you move your military status must be re-verified. It appears the site is undergoing some maintenance. I would check back later. Did you have any additional concerns for us?

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user_afrgkk

Visitor

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3 Messages

Can I be notified when the site maintenance is completed?

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12 hours ago

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XfinityKei

Official Employee

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2.2K Messages

@user_afrgkk This is a great suggestion. I am not seeing that option for this site. Our team can keep an eye out with you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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XfinityJon

Official Employee

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1K Messages

Good afternoon!

I wanted to circle back, and see if you have attempted to visit the site recently, and if there is any change at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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user_afrgkk

Visitor

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3 Messages

I have tried several times and it’s still doesn’t work. 

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3 hours ago

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XfinityJustinM

Official Employee

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509 Messages

Thanks for providing us with an update, @user_afrgkk. I can see that the servers are still down as well, our team will continue to monitor things for you.👍

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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