Video audio syncing issue

Hi there user_p7on6b! If you're running into the same issue, it's definitely something that's wrong with the version in our database. The more reports we receive betters our chances of bringing it to our engineering teams to be fixed. Please send us a direct message with your full name and service address, and we'll go through the troubleshooting process that will create the ticket necessary.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

@user_p7on6b​ not yet

At this point request a refund and watch it on prime video, that’s what I did. It works on prime just perfect 

Hi user_ii0hej and All! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and I'm sorry to hear you're also experiencing issues with the audio on The Conjuring: Last Rites. I can confirm this has been reported as a known issue that our engineering team is aware of and working to fix across the board. At this time, there are no temporary solutions, and we do not have an estimated time for when it will be fixed. We do apologize for any inconvenience or frustration this has caused. 

If you need support with a credit for the movie, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@user_2o8e1n Our apologies for the inconvenience this has caused you as our engineers' are aware of the syncing issue with the audio, and we are working to resolve this as soon as possible. Our apologies for the inconvenience this has caused you. 

I am having the exact same issues as well. You'd think they cpild have fixed it by now

Sorry for the inconvenience @user_24xaxc  

This appears to be a known issue that our engineers are working to fix. 

Go into your billing on the app under on demand billing support and you can request a credit for your rental. They will remove your rental but at least you can get your money back and wait until it’s fixed to rent again or rent on another platform. 

@XfinityThomasC​ ok but I have 10 hours left on my rental its been 38 hours almost 2 days. How long does this take cause the rental wasn't cheap and refunds keep being denied

They still haven't fixed it my rental time is up to. Put a request for a refund and was denied.

Good morning @user_zfvoo3, and thanks for posting your issue to the Xfinity forums. I am sorry that you had the issue with the audio in the movie The Conjuring: Last Rights. This is a know issue and there is not a work around at this time. You have reached the right team that can assist with a refund of the rental. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it