Visa Gift Card

Thank you so much for taking the time to reach out to Xfinity Support @user_nr1wz4!  We are so glad to hear from you and happy to help in any way that we can to help get things ironed out with your gift card.  Can you tell me how long ago the gift card was issued?  We are glad to take a closer look to see what we can do about possibly getting that reissued for you.  So that we can get started, please feel free to shoot us a message so that we can get your details and take a look a what we can do.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it