Visa Gift Cards [Edited]

To Whom It May Concern,

I am writing to express my extreme frustration with my experience since switching to Xfinity Mobile. What was supposed to be a simple and rewarding process has turned into one of the worst customer experiences I have ever dealt with. I was promised five $100 Visa gift cards for switching over five lines, and my account even shows that these rewards are “ready to claim.” However, the gift card company states they have no record of this in their system. This contradiction has left me in limbo with no resolution in sight.

To make matters worse, I have repeatedly reached out for assistance and have been met with unprofessionalism and neglect. I have experienced multiple instances where Xfinity representatives either fail to respond, abruptly hang up, or end conversations without providing any real help. This lack of accountability feels deceptive, and I now feel completely lied to about the incentives I was promised.

I was told and have documentation of the agent that convinced me to switch to Xfinity mobile that all my lines would be paid for and seamlessly transitioned. But instead, I received a bill from my previous carrier and it took me months to be able to get paid from Xfinity.  The best Part about it is that Xfinity paid a 25% of what my phone’s actually cost to pay off plus it was sent to me in Visa gift cards where you can hardly use nowadays. Worst experience ever. 

Now recently, I’ve been calling every day Trying to figure out where my gift cards are that were promised to me as an incentive to switch, but Xfinity continues to dodge and prolong this.  Xfinity is scamming people. They offer a low monthly rate, but don’t hold to their promises whatsoever.  You can escalate to Corporate, but still nothing happens.  

I switched five lines under the assumption that Xfinity Mobile valued its customers and honored its commitments. Instead, I am left frustrated, misled, and without the rewards I was guaranteed. I expect immediate resolution.