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user_z6yllx
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Sunday, October 5th, 2025

Visa Rebate

I went to the Xfinity store where I purchased my phone. They checked my card and said it was used by someone else. They sent a message to you for replacement Rebate card because I didn't use it at all. the date purchased was 8-14-2025. The amount was $399.60. The manager gave me this number to give you [Edited: Personal Information].

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Updated 

21 days ago

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XfinityThomasD

Official Employee

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1.5K Messages

21 days ago

 

user_z6yllx Thank you for posting on our Community Forums. We can certainly help review the ticket and escalate this along to get to a resolution. Since we would never request personal information provided in a public setting, we have edited the ticket number from the post, but have it noted on our end. So we can speak privately and securely to assist further, please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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