Visitor

 • 

1 Message

Wednesday, August 20th, 2025

Waiting on my refund [Edited]

Still waiting on my refund for the last four months of $161.27

spoke to someone on Monday and they said someone would reach out to me within 24 hours and still waiting to hear back from them

back in July I was told it would be resolved in three days still no resolution

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

21 days ago

 

user_299ii4 Hi there! We understand how frustrating it can be when you feel like you are not getting the help that you need. I've been there myself, so I would have reached out too. Our team is happy to look into this for you. 
 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

forum icon

New to the Community?

Start Here