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user_614112
1st Topic

Visitor

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2 Messages

Monday, February 9th, 2026 10:28 PM

Want a different TV box

Technician replaced old box with a Pace XG2v2 which is not working well. Want s box with a DVR like the Pace XG1v4.

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26 days ago

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XfinityVictor

Official Employee

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2K Messages

26 days ago

user_614112 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

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user_614112

Visitor

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2 Messages

I cannot dm as I aim not on social media.

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26 days ago

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XfinitySean

Official Employee

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515 Messages

Sorry for the confusion, user_614112! You can send us a DM here on Xfinity Forums.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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