Want to Order Online XB8 to replace my XB7

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_ks1201
Hello to you too! Thank you for your post. There is a minimum speed tier you must be subscribed to in order to upgrade to an XB8. We would be more than happy to see if you qualify. Please, send a DM to Xfinity Support with your full name and address to get started. I'll see you there!

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message