I was just at the Kingfisher location in Frederick Md the manager is rude . I was told yesterday by an agent that they had the XB10 routers in stock. I live in PA . When I arrived I told them that when I spoke to an agent yesterday she told me they had plenty in stock. The manager said " They dont know what we have in stock ". So again for the third day no internet phone or TV service.
Hello, user_pfe5ts, thank you for reaching out via our Xfinity Community Forums. I am really sorry to hear about this experience. I can understand how frustrating it is to make that drive and then not be able to get the equipment you were expecting, especially after being without service for several days.
While we do have a system that shows inventory at our store locations, it is not always updated in real time, so there can be times when the information does not match what is available in the store at that moment. I know that does not make the situation any easier, and I appreciate you making the trip based on what you were told.
I would be happy to help look into other nearby locations to see if we can find a store that has the XB10 available and save you another unnecessary trip. Please send me a direct message with your full name and service address, and I will get started on that for you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityKei
Official Employee
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2.4K Posts
4 months ago
@user_0v5q2c Our team can help!
Can you tell us more about what's going on, so we can assist?
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user_pfe5ts
Visitor
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1 Message
2 hours ago
I was just at the Kingfisher location in Frederick Md the manager is rude . I was told yesterday by an agent that they had the XB10 routers in stock. I live in PA . When I arrived I told them that when I spoke to an agent yesterday she told me they had plenty in stock. The manager said " They dont know what we have in stock ". So again for the third day no internet phone or TV service.
1
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