Visitor

 • 

1 Message

Tuesday, December 23rd, 2025 12:55 AM

want to upgrade wifi and switch to wifi only plan

Is this possible without store or call?

I just want to upgrade speeds and remove extra unnecessary services.

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Official Employee

 • 

479 Messages

5 hours ago

Hello @user_z2xkby. Thank you for reaching out on our community forum. I would love to assist you with changing your plan. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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