Thanks for posting on our community forums, Anon683572. We can help with sending a new XB8 to replace your XB7 device. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Anon683572 My apologies if our direct message did not reach you last night. We were attempting to verify the account to help with updating the gateway. I will try to send you a direct message again.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Boston_Guy That is odd that you receieved an email, the only person who can mark an answer is the original poster. We do appreciate that you circled back to let us know the solution worked for you. I hope you have a wonderful day.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Anon683572
New Poster
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6 Messages
21 days ago
To anonymous, maybe I should call customer support instead.
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XfinityDilary
Official Employee
•
3K Messages
21 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Boston_Guy
New Poster
•
4 Messages
13 days ago
This solution worked and I have installed the new router successfully.
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