Was Told by an Agent MULTIPLE Times that a Boost Pod Was Coming

Over the last few weeks, I have been trying to get a free boost-pod sent to my residence. I was told that I would get a free one MULTIPLE times by different agents, with the latest one being last Thursday. However, it never arrived and I was never given a tracking number. I was told last week that it would be at my place by 6 PM on Thursday, and it never arrived. Please help me resolve this, as my WiFi very much needs this.

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XfinityKassie

Official Employee

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2K Messages

22 days ago

user_u3vf2o Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your Xfinity Pod. I can see how this would be a frustrating situation. I'd be happy to take a look into your account, and provide with an update and next best step. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_u3vf2o

Was Told by an Agent MULTIPLE Times that a Boost Pod Was Coming

XfinityKassie

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