Visitor
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1 Message
"We received your cancellation request, and we're on it"
I never sent a cancellation request. The online assistant never answers the questions I need or takes me to a support person. Xfinity website provides no option for reaching a support person. So I here I am. Please fix this. Thanks
XfinityMatthew
Official Employee
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803 Messages
27 days ago
Hello @xfinityvv Sorry to hear you received an unexpected cancellation notification. Usually if these come through it's because someone else set up service at the address, so the system assumed you were moving. Very common with apartments. Luckily in these situations it pushes the disconnect out far enough where we should be able to just cancel the request for you. Please send us a direct message with your full name and service address and we can see what is going on.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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