Visitor
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1 Message
Weary of Xfinity
How many would recommend xfinity? I would NEVER Ever. Nothing but trouble. They think they don't need to continue sending me an xfinity/comcast monthly bill due anymore. I was truly unaware when (since it was changed) my next billing date was "after" they kept charging me a pym't I should not have had to pay in addition to a mounting late charge fee. This isn't the only incident. Far to detailed/lengthy/time consuming to write about.
XfinityKei
Official Employee
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1.8K Messages
7 days ago
@user_6b01ab Thanks for bringing your concerns to our attention. Our team is here to help! If you're not receiving a bill I recommend logging into your XFINITY account online or through our free Xfinity App to check if you're on paperless billing. If so, you wouldn't receive a paper bill, but you can log in online to view and pay your bills. We store the last two years of your billing statement online for you to view. Another feature of our XFINITY App is the ability to set up, update and stop autopayments and paperless billing from your side. As a friendly reminder, If you're receiving a discount for autopay and paperless billing you will lose it if you remove it. On page three of your XFINITY bill is where you would locate this information. I have a link to share that goes into those details at
I am happy to take a look over your account to confirm with you. Can you please direct message me your first and last name along with your full service address so that I can assist you further. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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