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mykesbytes
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10/21/2026 7:52 PM

Webmail Search Index Broken - Only showing yesterday and today

My email search bar is corrupted and only displays matching emails from yesterday and today. This happens in incognito mode and on multiple devices. I am making this post so an Official Employee can reply and help me open an engineering ticket to rebuild my search index.

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2 hours ago

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XfinityVianney

Official Employee

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9 hours ago

 

mykesbytes, thank you for reaching out and creating a new post. I also see you followed up via direct message, and we can jump back into a private chat when we're ready. As a heads-up, it is a violation of the community guidelines to send our team an unsolicited direct message. We kindly ask that you wait for our reply on your post, ensuring we properly track incoming posts, messages, and comments. 

To confirm, are you checking your email directly through our website (https://connect.xfinity.com/appsuite)? Are you searching "All Folders" or a specific folder you created? 

 

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XfinityVianney

Official Employee

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3K Messages

 

mykesbytes, you can always reach out when you need help, and we are always here for you. We just kindly ask that, per the guidelines, you create a post and wait for our reply before sending a direct message. I appreciate your understanding. 

I checked my email to see if I could replicate the issue, and I didn't have this occur on my end. To be safe, I've asked some of my fellow peers who are online to give it try, and they report everything is all clear. I checked if we have any "known" issues related to this, and I'm not seeing any problems at this time. That said, we could give it another day or so to see if you notice any changes or improvements. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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mykesbytes

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Okay... Thank you very much for checking into this.

This happened once before... several years ago.  The search results were only going back 7 days. It eventually went back to normal, but I don't remember any details. I wasn't relying on the search function as much as I do now.

I'll keep this tab open and make notes of any changes or if it returns to normal.

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2 hours ago

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XfinityVianney

Official Employee

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On my end, I'll be back in the office on Sunday, October 25th. I'll follow up to check on any progress. If you find yourself needing help before then, you can feel free to circle back here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

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2 hours ago

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