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lmacmil

Contributor

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237 Messages

Thursday, March 27th, 2025 8:09 PM

Website painfully slow

Once again I have the painful experience of making a change on the Xfinity website.  How is it that one of the biggest, if not they biggest, ISPs in the US cannot execute a speedy website.  Every page refresh takes 20 seconds or more.  And when I finally get to the page I need, it's completely blank and a few seconds later I get a  message that my session is about to expire.  I'm am trying to change my payment method but I guess I'll have to drive to the Comcast store to do it.  It will actually take less time than doing it on the website.  And don't tell me it's my equipment, every other website I visit has speeds page refreshes.  And this has been a problem forever.

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Updated 

10 days ago

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Accepted Solution

lmacmil

Contributor

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237 Messages

16 days ago

So today, about 24 hours after the original post I was able to make the change I wanted.  Nothing on my end has changed so I have to assume the problem was with Xfinity.

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XfinityJustinC

Official Employee

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1.1K Messages

@lmacmil​ thank you for taking time to follow up, I'm glad to hear that you were able to get the change completed. Whenever I notice some sites taking more time to load, I check the Xfinity App to see if there are any network issues: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. I'll also clear cache/history on my devices to see if that helps as well, I hope this helps in the future for you as well. Please let me know if there is anything else I can assist with. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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16 days ago

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EG

Expert

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109.7K Messages

16 days ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

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lmacmil

Contributor

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237 Messages

Thanks.  Email was one of only 2 options given as a tag and the other was even less relevant.

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16 days ago

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SS70

Visitor

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2 Messages

16 days ago

I am having the exact same issue.  I need to update my credit card and if I don't get the error message, the page is blank.  This is no doubt the worst website experience I have to go through with the companies and providers I have to deal with.  I pay way too much a month to have to deal with this.

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Again

Expert

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31.4K Messages

@SS70​ I don't know if this will work but try turning off your ad blocker.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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16 days ago

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XfinityAirelle

Official Employee

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2.5K Messages

 

SS70

Hey there! Thanks for reaching out—sorry to hear you’re running into trouble with our website. I know how frustrating that can be, especially when you just want to get something done quickly. We’ve definitely got your back!

 

Can you let us know what browser you’re using? We recommend Google Chrome for the smoothest experience. If you’re already using it, try clearing your cache and cookies—that usually does the trick for those little tech hiccups.

 

Another super handy option is the Xfinity app. Honestly, it’s a lifesaver! I use it all the time to check my bill, manage my services, and even troubleshoot right from my phone.

 

Let us know if that helps or if you're still stuck—we’re happy to walk through it with you!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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user_zhvloz

2 Messages

@XfinityAirelle​ xfinity's app does not work on my iPhone, which is old. I can't run iOS 16. You guys need to create an app version for people who have older phones.

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10 days ago

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user_zhvloz

2 Messages

@XfinityAirelle​ Also, I cannot access my account info or plan or billing-- anything at all-- on the website. I'm using Chrome on a MacBook. I have deleted all cookies and cache. Still just get 3 dots forever, OR an an endless loop of redirects.
I cannot wait til fiber networking is available at my house. I will be quitting Xfinity so fast.

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10 days ago

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XfinityThomasA

Official Employee

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2.2K Messages

 

Thank you for your feedback and for reporting this issue, user_zhvloz. This is not the feeling we want. I'd appricate the chance to help out and troubleshoot this issue with you. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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