Website Won't Let Me Make Payment

Hi, I have not had internet for a few weeks now, and the website will always end up in error when I try to change my card and pay. If I try to add a new card, the website just goes to "Error." If I try to resubscribe, make a payment, "Error." I've tried any Xfinity support instructions, tried going incognito for the load time, so now I'm here.

Can you please fix this? Are you able to take my payment through customer service?

Thank you.

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XfinityBrianH

Official Employee

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2.4K Messages

7 days ago

user_1a5fsr Thank you for reaching out to us here to let us know about the issues you have been experiencing while trying to make a payment. Our Xfinity forums chat is not secure enough to take payment information. You can make a payment by calling 1-800-XFINITY (1-800-934-6489) or stopping by your closest Xfinity store. Your closest Xfinity store can be found here https://www.xfinity.com/local.

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user_1a8fsr

Visitor

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2 Messages

I already called this number and no matter what I do, it hangs up on me. I just got back from the store and the KIOSKS wouldnt let me pay, then the employees weren't able to help either. I don't have a phone that can download the Xfinity app.

How do I pay???

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3 days ago

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XfinityFrank

Official Employee

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2.5K Messages

Thanks for letting us know, @user_1a8fsr. To be sure, do you subscribe to XFINITY Internet service or NOW Internet service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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3 days ago

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Customer Service

user_1a8fsr

Website Won't Let Me Make Payment

XfinityBrianH

user_1a8fsr

XfinityFrank

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