3 Messages
Welcome to xFi complete ???
Last week we upgraded to xFi complete. I previously messaged with y'all on the next steps and was told to look out for an email to start the process of analyzing our need for xFi pods. A few days ago we received an email with subject "Welcome to xFi complete", however, when I click on "Get Started" in the email, it takes me to the xfinity site to a page that says "Add xFi complete" and tells me all the things about it and why I should add it. I waited a few days thinking maybe the system wasn't in sync and still just now was taken to the same page and didn't "get me started". Now for the heck of it, I clicked on "add xFi complete" even though we already did and my account reflects that, and it refreshes to the exact same page.
- You’ll receive an email highlighting the benefits of xFi Complete and notifying you that the Whole Home WiFi evaluation has begun within one day of activating the Gateway.
I did see this when I clicked on wall-to-wall coverage button, but nowhere in the email received did it say the whole home wifi evaluation had begun.
Please advise.
Accepted Solution
XfinityJoe
Official Employee
•
742 Messages
12 days ago
HI there @user_ryq161 we would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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