WHAT. A. NIGHTMARE.

Xfinity customer service is completely incompetent. Whether it’s the internet or mobile services everyone is completely clueless. I must have talked to 50 different agents over the years and they all tell me something different. I finally had enough because we did a trade in for a phone, they lost the phone, then kept charging us monthly for the new device when it was supposed to be free. Every month they would tell me the credits would start applying. That was in NOVEMBER. it’s now August! I had enough and canceled our services (both mobile & internet) after being with xfinity for 6 years. They have great prices and great coverage but at this point the TERRIBLE customer service is not worth it. My final interaction was canceling our internet service (spent 40 mins on the phone with someone) all to be charged 2 days later and see our autopay was still setup for the future! I had to call (again) and they told me no one ever disconnected the internet. Truly terrible, awful, time wasting customer service and everyone should be ashamed.