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belarm
20th Anniversary celebration
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Visitor

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26 Messages

Tuesday, February 8th, 2022

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What do I have to do to talk to a human?

Your automated phone system keeps hanging up on me, and your chat system won't let me talk to a human because there's an outage in my area (which makes a lot of sense /s)

What do I have to do to talk to a human?

Question

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Updated 

4 years ago

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CCBiancaB

Problem Solver

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574 Messages

4 years ago

Hi, @belarm! Thank you for reaching out to our forums to let us know you're unable to reach us. We're happy to help. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

(edited)

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belarm

Visitor

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26 Messages

@XfinityBiancaB​ No, you can answer my question here, in public.

4 years ago

belarm

Visitor

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26 Messages

@XfinityBiancaB​ Nothing about this question is particular to my account. What's the point in having a forum and pointing people to it for solutions if you handle everything in private?

4 years ago

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CCBiancaB

Problem Solver

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574 Messages

I know you mentioned you needed to get in contact with a human. We're able to help here, with any account concerns. If you were just reaching out to provide feedback in regard to to our phone and chat system, we will pass that feedback along to our team so they are aware customers are unable to reach out through those channels. If you need assistance with anything else, please let us know so we can further assist!

I no longer work for Comcast.

4 years ago

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belarm

Visitor

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26 Messages

No, I have a specific question, and I thought I expressed it clearly:

HOW DO I TALK TO A HUMAN? Mashing 0 just gets me hung up on.

4 years ago

belarm

Visitor

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26 Messages

Would it help if I paid you more?

4 years ago

Rosedale1

Contributor

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135 Messages

4 years ago

I have been trying for an hour to speak to someone.   Your automated system keeps hanging up on me.  

[edited due to inflammatory remarks]

(edited)

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