What does it take to get a new outside line installed

For the last two months I've been dealing with near daily outages of internet connection ranging from a few minutes of downtime to 5 hours. it is so frequent that I know exactly what location on what street to find the xfinity repair truck. I have even talked to some of the technicians and found out that the issue is a whole new line needs to be installed outside. right now there is a thin orange cable hanging on the outside of the lines patching the system. I work form home and this is starting to put a real strain on my professional life.

what does it take to get someone to fix this? The amount of man hours that have been spent on this thus far out weight the cost of getting a crew to do it correctly. if anyone here has an escalation path I'd love to hear it because phone support is worthless when it comes to this.