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user_411lqa
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Visitor

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1 Message

09/19/2026 12:02 AM

What ever you do! Do not ding up for this service

I have been on the phone for more than 3 hours.   This company is garbage.  

They fixed it for 2 hours.  Then broke it.   I called back.  They gave me another phone number to call. 

worst customer service I have ever dealt with in my life.  Once I said said cancel my server. I will use a 5G hot spot.  Guess. What this garbage company said?

I can sell you a 5G hotspot.  Do you think if I had another option I would stay with your business?   

I am looking for any option that is not this company.   Stay away.  Awful company.  

Question

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Updated 

3 days ago

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XfinityCliff

Official Employee

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691 Messages

3 days ago

Hello @user_411lqa, and thank you for taking the time to share your experience here on our Xfinity Community forums. 

I can certainly understand how frustrating it must be to spend hours trying to get an issue resolved, only to feel like you're being sent in circles without a clear path forward. After multiple calls, transfers, and troubleshooting attempts, it's understandable that you'd feel discouraged.

If you're still in need of assistance, we'd be happy to take a closer look at what's been happening and see how we can help. Please send us a Direct Message with your full name and complete service address, and we'll review the account and your concerns with you.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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