Visitor
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4 Messages
What happens to my new plan
I switched to a new 1G plan for 75 dollars per month guaranteed for 5 years two days ago. My account still shows that I am still on the 300 Mbps. I talked to an agent on the phone, he said it shows the 1G plan on his screen. When will my account be updated that is all I need to know. The agent kept trying to sell me a new and more expensive plan. So frustrated, on the phone for half an hour and got nowhere.
XfinityDilary
Official Employee
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2.6K Messages
23 days ago
Thanks for creating a new public submission, @user_anibzh. We'd be happy to check what's going on with your new rate. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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113.2K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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