What is the status of my Gateway replacement orfer

Have been extremely unsuccessful getting the upgrade Gateway that Xfinity suggested I upgrade to. As of now, I have dealt with several reps, both phone and chat, with mishandling at every encounter.

THREE attempts to get the replacement unit have failed. This morning I chatted with rep #4 who says she’s sorry and will place ANOTHER order today for 48 hour shipping.

Throughout this effort, I’ve asked for purchase order numbers and tracking numbers, only to be told the info will be on the confirmation email. THE ORDER NUMBER HAS NEVER BEEN INCLUDED ON THE ORDERS and zero tracking numbers have been provided.

As of now, the fourth order has been placed and the rep said there is a $29.95 delivery charge. There shouldn’t be ANY CHARGE for this comedy of errors.