Visitor
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1 Message
When Will I Receive Confirmation That My Router Is Shipping?
I placed an order for a wifi plan including a router on 10/13, and have not received an email including shipping information, or any information regarding the physical wifi router in general. I contacted support, in which they told me it would deliver in 3-5 business days, but I was not given any more information than that. In summary, my question is since it has been 2 business days, when will I get a confirmation that the router is in route to me?
XfinityAldrik
Official Employee
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2.2K Messages
5 days ago
Thank you for reaching out to us @haileyw3! While it generally takes 3-5 business days for the new equipment to arrive, a tracking number should be available within 1 business day. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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