Visitor
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1 Message
When will we have Internet? It goes out daily.
Internet has been gone out daily for the past three months. You don’t allow any outage credit after two. You take the Internet down every single day stopping me from working. You should not bill me for those days, this Internet service is completely worthless.
When will work be done on this piece of junk network?
EG
Expert
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111.4K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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291 Messages
17 hours ago
Hello TThatch I also work from home, so I can understand the importance of having a stable connection. I would be more than happy to look into your concerns for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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