Visitor
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1 Message
where did direct-messaging go?
used to be able to dm customer service, but I don't see that anymore. As usual, everything with this company is horrible and painful
Visitor
•
1 Message
used to be able to dm customer service, but I don't see that anymore. As usual, everything with this company is horrible and painful
EG
Expert
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111.4K Messages
9 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityWilliam
Official Employee
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1.4K Messages
9 days ago
@user_dc4gz4 Hey there. Here on forums, we want the world to see the questions our customers have, before we assist them in direct messaging. This way, they can find solutions to similar issues they may have.
Can you tell us a little more about your question or concern?
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