Good morning @user_xaynfp, and thanks for reaching out to us on the Xfinity forums today, I hope this message finds you well. I am sorry to hear that you have not received the equipment yet for your service. Most of the time equipment can take 3-5 business days to arrive, but you have reached the right team that can take a look at the account and see what it shows for the equipment. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
user_xaynfp Our pleasure. If you need our help send us a DM when ready.
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Accepted Solution
XfinityJeff
Official Employee
•
365 Messages
8 days ago
Good morning @user_xaynfp, and thanks for reaching out to us on the Xfinity forums today, I hope this message finds you well. I am sorry to hear that you have not received the equipment yet for your service. Most of the time equipment can take 3-5 business days to arrive, but you have reached the right team that can take a look at the account and see what it shows for the equipment. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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