Thanks for reaching out to us, I'll be happy to assist you with your expired prepaid MasterCard. Just send me a direct message including your first and last name and your complete service address.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
There should be, you may have to clear the caches and cookies on your device or try a different browser
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityOrlandoM
Official Employee
•
2.5K Messages
26 days ago
@user_vbwqfz
Thanks for reaching out to us, I'll be happy to assist you with your expired prepaid MasterCard. Just send me a direct message including your first and last name and your complete service address.
Here's the detailed steps to direct message us:
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user_vbwqfz
Visitor
•
2 Messages
26 days ago
There is not a direct message icon at top right.
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