Where to complaint the Live Agent marketing problem?

it was resolved I hope. I am waiting for the new TV box coming in as the agent said. 

I talked with the Live agent about my issue already . I don't want to discuss it again. 

But do not miss the point here. I am here because of  you agent how he did the marketing out of nowhere in the middle of conversation which was nothing to do with free stuffs and just vanished without helping my issue. I had to talk to another agent again. There is no instant response in the chat session and waiting time in between. So it took some ime roughly one hour to solve the issue. That is my point in case you don't see it. Hope you know what to do.

Good Morning, @user_cnvlzw I completely understand your point, and I'm truly sorry for the experience you've had. It sounds like the biggest issue wasn't just the time it took to resolve your concern, but that the conversation was interrupted by an unexpected sales or marketing pitch that had nothing to do with the issue you were trying to resolve. I can appreciate how frustrating that must have been. Having to wait between responses, not receiving immediate assistance, and then needing to start over with another agent after the first one left the conversation would test anyone's patience. Spending roughly an hour to get help because of those interruptions is certainly not the experience you should expect when reaching out for support. Thank you for taking the time to clarify your concerns. Feedback like this is important because it highlights how the customer experience can be impacted when the focus shifts away from resolving the issue at hand. We sincerely apologize for the frustration and inconvenience this caused, and we appreciate you bringing it to our attention. ❤️