Frequent Visitor
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14 Messages
where to find status for a onedrop
My cable was damaged by recent work at the cable box in my neighborhood. A technician initiated a onedrop. How can I use the confirmation code I was given to find the status of that work? We've had no comcast connection since about 10 am on Thursday, 1/15.
user_1ao1jc
Frequent Visitor
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14 Messages
14 days ago
How do I request a temporary line be installed? We've had no service since Thursday, 1/15, and the new line could take much much longer to be installed.
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EG
Expert
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115.7K Messages
14 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2K Messages
14 days ago
Hi there! Sorry to hear about the line trouble and service loss. We can check out the status of the work and see if a temporary line is an option.
Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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