Visitor

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2 Messages

Friday, August 15th, 2025

Why are flags in my front yard?

A company that installed flags in my front yard showing where water, gas, and electric lines were said that Comcast paid to have this done. Can you tell me what's going on. This is the first we ever knew about this.

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Official Employee

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1.2K Messages

26 days ago

Good afternoon @user_gzg573. From my experience, utilities being marked like that are a prelude to having a line buried or possibly even upgrading the lines that are already there. Do you or a neighbor have a temporary line for your service? 

Visitor

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2 Messages

@XfinityRaf​  That's what I figured, but I thought I'd hear from Comcast/Xfinity about this. I just spent a lot of money re-landscaping our front yard and now I don't know what is going to happen. What will be torn up? What will be damaged? Who can I call or contact to find out. Your web site support tools don't work because there's no subject head for this. I need a real human being to talk to.

Official Employee

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500 Messages

We can assist you further with this. I will need some additional information to better assist. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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