4 Messages
Why can’t I talk to customer service
This is now the 3rd time I’m typing this because I conveniently get error messages on every page I am in on this website and app. My bill increased for equipment that I was told wouldn’t be a cost to me. I am more than angry that I’ve wasted an hour to just speak with someone and it’s impossible!! How is this legal? [Edited: "Inflammatory"]. SOMEONE CONTACT ME!!!!!
user_k0lw2f
1 Message
3 months ago
Please call [Edited: "Personal Information"] concerning my bill , I was on a program that paid my bill so why am I disconnected
(edited)
1
user_dfsj8z
2 Messages
3 months ago
This morning. I’m working at home, Internet service stops. I open up my Xfinity app to see that my balance is zero. But it still says my service has been interrupted for lack of payment. I open up the automated chat, I tried to explain that, and it gives me the option to “pay my bill“ I go to that link, same thing, my balance is zero yet shows as interrupted for lack of payment. I say I’d like to speak to a person and it tells me I need to “sign in“. I click the “sign in“ button and the chat then says “login request sent“ I click it again, says the same thing again over and over and over. It will not connect me with an agent. I find a phone number, it gives me an automated person to talk to. It cannot find me through my ZIP Code nor my phone number. I give my account number, it still can’t find me. This goes in circles for about 15 minutes. I hang up and call again and say I’m a new customer and I was able to get somebody.
I am now told that my service is down because there is work going on in the neighborhood. I received nothing telling me this. The only thing I did see, was that the app and the automated chat service told me I needed to pay my bill. Which again, was zero. I know this because I paid it last week.
I had planned working from home today, nope. Cannot do. Can’t use my treadmill because it needs Internet, can’t watch television because it needs Internet as I also have Xfinity streaming which I will be switching over to YouTube TV. Which I understand is much better anyway.
xfinity has terrible customer service. They make it virtually impossible to talk to a person. And when you do, it’s no help. Unfortunately, I think they’re the only Internet service in my town. AT&T may offer service, but I believe they are related. This company is [Edited: Inflammatory] and if I could leave them, I would. Although I will be switching over to YouTube TV because I’ve heard so much good about it. Much better than Xfinity streaming.
Now, what the [Edited: Language] up with my service being down?
(edited)
0
0
user_ias2vi
2 Messages
3 months ago
Xfinity has become beyond useless.
Near impossible to get connected to an agent and when you do finally get connected to one, it's an offshored agent in India that reads from a script.
If it's an issue beyond the script, you are [Edited: "Language"].
[Edited: "Solicitation"] .
(edited)
1
0
user_or27hu
1 Message
3 months ago
I want a live agent!
1
0
user_bbc21a
Visitor
•
1 Message
2 months ago
We are literally going through the same thing. Chat tells us one thing about scheduling bills and it doesn't happen. Or chat says our services won't be interrupted and it still does. Then we call in and they tell us we can only speak with the chat people because they told us. How do they not communicate??
1
0
user_0331f4
Visitor
•
1 Message
2 months ago
Comcast Xfinity is absolutely awful to do business with -- impossible to get through to a live person.
[Edited: "Personal Information"]
(edited)
0
0
user_k303jv
2 Messages
2 months ago
It is Nov 29th, 2024 and Comcast still is using artificial intelligence rather than a real person to answer customers questions. It took me 4 or more hours to get through to a person via the automated system.
I just signed up for the internet service and am considering going back to T mobil. Paying a little more but it might be worth it to avoid the aggravation of dealing with AI.
0
0
user_tr99de
1 Message
2 months ago
I have been trying to get a hold of somebody for an hour. No one answers their phone getting nowhere [Edit: Language] me off.
(edited)
1
0
user_6ea905
1 Message
2 months ago
Customer Service? No humans work here. So complicated to speak to a human.
1
0
user_0r9e9b
1 Message
1 month ago
absolutely the worst customer service. [Edit: Inflammatory]
(edited)
1
0
user_2b2lkl
1 Message
1 month ago
This is the worse customer service phone system EVER. When I experienced internet issues such as the internet being down I could talk with a PERSON (yes a real live person!) now I have to WASTE hours figuring out your EFFICIENT (read cheap) system to reset my internet.
3
0
user_68c1q4
1 Message
1 month ago
The correct number is 1-888-934-6489 (DO NOT CALL the 1-800-934 ... it will connect you to a Solutions Center who cannot help you).
0
0
dsmgolf62
Visitor
•
1 Message
1 month ago
Why can't I actually talk to someone this is so [Edited: Language] I need to speak to a person not a robot
(edited)
1
0
user_e4fmkw
1 Message
1 month ago
Been with xfinity for a month. The only honest thing about their business strategy/marketing etc. is that they don't lock you into a contract, which I am thankful for, because this relationship won't be lasting very long. Wifi is metered?!? Where was that fine print? Life is too hard to worry about that [Edited: Language]. And yeah, the only time you can speak to a live agent is if you are wanting to sign up. Once they have you, they never want you to speak to a human again. They literally have contempt for their paying customers. Yeah, I am out. This company [Edited: Language].
(edited)
1
0
user_1f5rg7
1 Message
30 days ago
Contacting customer service for any reason is impossible, and their website is always malfunctioning for some reason. Even if I'm logged in it says I can't change my services because I need to contact the account owner even though I am the account owner. Ridiculous. Clean up your act Comcast.
1
0