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user_t033nf
1st Topic

Visitor

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1 Message

Tuesday, May 13th, 2025

Why can't I talk with a person

This place has become a joke, I need to talk with some one about my programming of our Channel, we are suppose to have a channel and we do then we don't why, oh thats right I can not talk with anyone and the virtarl assent is usless . GIVE ME A [Edited: "Language"] PHONE NUMBER why is that so hard to do 

Question

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Updated 

3 hours ago

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XfinityAmira

Official Employee

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4.3K Messages

4 months ago

Hi user_t033nf! Thanks for taking the time to reach out on our Xfinity Forum. We value you as a customer, and I am sorry to hear you have not been able to get support with this channel concern. I promise my team is here to help and would love to assist you with getting this missing channel concern figured out. So that we can address this for you, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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user_aw1m5p

Visitor

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1 Message

4 hours ago

Talk live person about my billing

1

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XfinityMarshante

Official Employee

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419 Messages

Hello @user_aw1m5p, thank you for leaving a comment.  We will be glad to assist you with your billing concerns. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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