Why does Xfinity do service upgrades for days when people work from home

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, @user_4cdvlm! I apologize that you have been offline when you are needing to work. We work at home too and understand the stress that can cause. Our teams strive to complete work as quickly as possible and work overnight when possible to minimize interruptions to your home. There are times when we are working with local utilities or other teams that the work must be completed during the day. The Xfinity app will show the most up to date information about your service.

We are happy to take a look at this with you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message