2 Messages
Why is it so hard to cancel service?
I spent over 45 minutes between the online chat and a telephone agent trying to cancel my service today. Absolutely ridiculous! I explained over and over that i was not moving my service and just wanted to cancel. Worst experience ever! I will never come back!
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CC_Tony
Retired Employee
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1.4K Messages
2 months ago
@user_nmz68b, hi there. I am terribly sorry to hear about your experience. I would love the opportunity to learn more, and provide support where possible. Please, send a DM to Xfinity Support with your full name and address to get started. I'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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johnpaint
Visitor
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2 Messages
6 days ago
Yes, the same with me, and two months later they are still trying to charge me. I had to call my credit card company and tell them to not pay them.
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johnpaint
Visitor
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2 Messages
6 days ago
The same happened with me with Xfinity Mobile , I also had to cancel them from my credit card so they would not charge me, but two months later they are still trying to charge me.
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