Why is it taking so long to restore

Hi there, user_sxvwl8 I'm really sorry you've been without internet for the past two days. I know that's incredibly frustrating, especially when you're trying to work, stay connected, or just enjoy your services. For the latest information on what's happening in your area, including restoration updates, please check the https://www.xfinity.com/support/status or the Xfinity app. Those tools will have the most up-to-date information available. We appreciate your patience while our crews work to get things restored, and we know being without service this long is not ideal.