Visitor
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1 Message
Why my account was not cancelled as requested
I spoke with an Xfinity employee to cancel my account and it seems that I am still being charged?
Visitor
•
1 Message
I spoke with an Xfinity employee to cancel my account and it seems that I am still being charged?
XfinityJustinM
Official Employee
•
1.1K Messages
11 days ago
Hi @user_4pio6o,
Something to keep in mind is that the final bill is generated within 3 weeks of your service being disconnected. Until that final bill generates billing will function as normal. With that being said, we'd be more than happy to review your account to confirm that the cancellation request is in place. Please send our team a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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