Visitor
•
1 Message
Why?!
I called your team earlier to see if I qualified for any type of discounts since I have been with you all for years. The agent informed me that I am paying $25 extra a month TO NOT HAVE INTERNET!! First off, this is ridiculous, why would I have to pay NOT to have something?? This policy is going to a be a main factor in why I switch carriers. But now, after talking to your agent I can no longer make or receive calls. I dont know what he did but nothing will connect, every call drops, I can't even call customer care. I tried using your chat function but that doesn't work either. The AI [Edited: "Language"] bot just types and types and nothing ever comes through. I need someone to fix whatever happened with my phone service, I paid you TODAY...I dont understand why this would happen.
XfinityShawn
Official Employee
•
2.2K Messages
9 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0