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alex179
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75 Messages

Tuesday, November 18th, 2025 4:17 PM

Wicked For Good free tickets code no longer valid

I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?

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Updated 

7 days ago

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Accepted Solution

XfinityPeterH

Official Employee

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2.5K Messages

17 days ago

 

alex179 We can take a look and see what options we have for this reward. Please feel free to send us your full name and complete address via our DM.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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alex179

Contributor

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75 Messages

@XfinityPeterH​ 

I sent a direct message. Thank you.

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17 days ago

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user_honc81

Visitor

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1 Message

7 days ago

I am having the same issue.  I received the Fandango code but cannot redeem it.

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XfinityAlfonso

Official Employee

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2.2K Messages

Hello user_honc81 how long ago was the code redeemed to when you're trying to use it now? We'd love to take a look into your account and redeemed rewards to further assist. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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