Visitor
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1 Message
WiFi calling not working with Android. [Edit]
Tried resetting phone and Xfinity box. Phone works fine off-site, but WiFi calling isn't working, though it used to. A burning smell was noted, but not identified recently. Coincidence? [Edited: "All Caps"]
XfinityDilary
Official Employee
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2.7K Messages
4 months ago
Thanks for posting on our community forums, johnny-c-tow. I'm sorry to hear the Wi-Fi calling is not working as intended. Did you check the settings to make sure the feature is enabled? What kind of phone do you have?
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GeneLa56
Contributor
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84 Messages
4 days ago
Oct 16, 2025: XM sent me a new SIM, installed/activated but my WiFi calling was disabled? On the old SIM, WiFI calling was active. Tried to turn it on via settings, but got "Unable to activate WiFi Calling at this time. Please try again later." Solution turned out to be: Settings>System>Reset Options>Reset WiFi, mobile, bluetooth. After reset, immediately turn phone off, then restart WITHOUT connecting to WiFi. NOW: settings>network & internet>mobile network>wifi calling>turn on. After you confirm your home address, etc, you can then re-active your WiFi settings. This was on my Android, Motorola Moto G Power (2022)
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