Visitor
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1 Message
Wifi Home Evaluation
I recently activated my service at the end of May. I immediately noticed places in my home where I was only getting 25% of my normal speeds. I have xFi Complete and was told that there would be a Wi-Fi evaluation lasting a 14-day period after my activation. After which I would receive an email stating whether I qualified for free xFi pods. The 14 days have come and gone and I have not received any email about the home WiFi evaluation. How do I check the status of the evaluation?
EG
Expert
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111.5K Messages
18 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbby
Official Employee
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304 Messages
18 days ago
Hello @Jhousemac. Thank you for reaching out on our Community Forum! I would love to look into this for you and see if we can look at that evaluation,
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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